Terms and conditions

This website (vuenergy.co.uk) is operated, and our Service is provided, by VUI Group Ltd (trading as VUEnergy), operating in England and Wales from the registered address South Quay Building, 77 Marsh Wall, London, United Kingdom. E14 9SH.

VUEnergy helps homeowners and private tenants in England and Wales to access the Government initiative, ECO3, which facilitates home efficiency grants funded by major energy providers.

Our aim is to help homeowners and private tenants to access grants to improve their energy efficiency. We will determine which grants an individual is entitled to and match them with trusted specialists to supply and install their heating upgrade.

We only work with approved and trusted UK installers, and our skilled team of advisors helps customers to access their grants quickly; on average the process takes three weeks, from first inquiry to boiler installation.

All the partners that we work with are fully certified and we are diligent in the checks that we carry out to make sure that all funded heating upgrades are done in line with government requirements. The level of funding that will be available will depend on a range of factors, including the current energy efficiency; a free EPC (energy performance certificate) will be conducted to determine this.

The process is no obligation. This document outlines the terms and conditions regarding use of the website (the “Website”) the service that we will provide you (the “Registered User”). It is helpful for you to read through these Terms and Conditions before you complete your eligibility application as they regulate your use and affect your legal rights and liabilities.

1. Our Services

1.1 Our service involves matching you to suitable contractors (the “Contractor”) who can conduct a free, no-obligation survey to determine what free heating upgrades you are entitled to. By completing the online eligibility checker on the Website, we will pass these on to the Contractors so that they can arrange to complete the free, no-obligation survey.

2. Use of the Website

2.1. Users may use this Website in accordance with these Terms and Conditions.

2.2. All Users must be 18 years of age or older; by proceeding with an eligibility check, you warrant that you are over 18.

2.3. Information provided via the Website by Users must be accurate and correct and remain so. If opinions are sought and given they must be believed and must always comply with relevant laws in the UK. Information must be updated when relevant, and Users must inform the Website and, if appropriate, the Contractor, of any changes to personal details.

2.4. Personal data loaded onto the Website will be used in line with our Privacy Policy. By adding information to the Website you consent to such use and you confirm that all of the information you have provided is accurate.

2.5. If you, at any time, request us to cease providing Contractors with your details, you may contact us to inform us. There is no guarantee that a Contractor will cease contacting you and, after initial introduction, we are not responsible if you continue to be contacted.

2.6. Occasionally, when deemed necessary, we may restrict access to the Website by Users.

2.7. You are not permitted to utilise the Website for any of the purposes listed below:

  • Disseminating obscene or pornographic material, harassing, threatening, libellous, abusive, harmful, vulgar language or objectionable material;
  • Transmitting information that incites or is intended to encourage conduct which constitutes a criminal offence or in breach of any code of practice, regulation or rule of law, or that is unlawful or fraudulent;
  • Transmitting any unsolicited or unauthorised advertising or promotional material (spam);
  • For the purposes of harming or attempting to harm minors in some way;
  • Knowingly transmitting any data, sending or uploading any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer hardware or software;
  • Impersonating, cloning, or using someone else’s identity with or without the intent to deceive. We will take all appropriate steps to disclose such activity to the relevant authority if it suspects any such activity through the use of the Website.

2.8. You agree to indemnify and hold harmless us against and from, and shall compensate and reimburse us for, any damage, loss, claim, liability or expense (including reasonable legal fees and the reasonable cost of enforcing our rights) arising out of or resulting from claims by third parties against you or anyone else for disseminating obscene or pornographic material, harassing, threatening, libellous, abusive, harmful, vulgar language, or where you are in breach of any law, or carrying out illegal actions, or claims by third parties, for breach of copyright or infringement of intellectual property rights.

2.9. We reserve the right to withdraw your application at any time for breach of these Terms and Conditions or for any other reason.

3. Contractors’ Obligations

3.1. You will require a Gas Safe registered engineer to install a new boiler otherwise it will invalidate your eligibility to the funding, as well as your warranty
The newly installed boilers will need to have an ErP efficiency rating of at least 92% or higher.

As well as an improved energy efficiency rating, all new gas and oil boiler installations must include a programmed timer and a thermostat so that owners can accurately monitor and control their heating. While many new boilers currently have this feature, from April 2018, it will be a compulsory requirement for all boilers.

Engineers that install boilers which do not abide by the new regulations will be deemed as breaking the law, VUEnergy will not be liable for any non-compliant Contractors and therefore it is the Customers responsibility to carry out any due diligence checks prior to entering into any agreement with the Contractor.

3.2. Cavity Wall & Loft Insulation Contractors registered on the Website must:

  • be registered with the British Board of Agrément (“BBA”);
  • be approved by the Cavity Insulation Guarantee Agency (“CIGA”);
  • ensure that the installer is BBA registered and CIGA approved if the Contractor is not to carry out the installation itself.

3.3. Loft Conversion Contractors on the Website must:

  • be approved by the Federation of Master Builders (“FMB”); and
  • possess the necessary liability and insurance certificates.

3.4. Surveyors registered on the Website acting on behalf of a Contractor or appointing a Contractor to carry out the work, must:

  • ensure that the Contractor is reputable and meets the requirements expected of a Contractor in clauses 3.1, 3.2, 3.3 and 3.6.

3.5. All Contractors must offer a free, no-obligation, no-pressure survey to you.

3.6. All Contractors must:

  • attempt contact with you within 1-3 days working days.
  • observe the preferred contact time specified by you.
  • make contact by phone before visiting your property.
  • not harass, intimidate or coerce you in signing.

4. Confidentiality

4.1. Any information disclosed to us by you shall be and remain confidential and you shall not disclose it to any person without our written authority.

5. Limitation of Liability

5.1. To the extent permitted by law, we hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
  • Any liability for any direct, indirect, special or consequential loss or damage you or anyone else may suffer in connection with the Service, our Website, or in connection with its use or inability to use it, or any actions or inactions by any Contractors or intermediary to whom we have supplied your details in accordance with these Terms and Conditions, all including, without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not foreseen.

5.2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

5.3. We cannot guarantee the suitability of any Contractor or intermediary to whom we have supplied your details in accordance with these Terms and Conditions and we will not be liable for the acts or omissions of any such Contractor or intermediary during the course of, or after, their dealings with you. You are therefore advised to make sure you are satisfied with the Contractor before agreeing to engaging them.

5.4. If you believe the Contractor or intermediary has breached the terms of any agreement you reach with them, we will not accept any responsibility and you will be responsible for taking any action against the Contractor or intermediary directly.

6. Force Majeure

6.1. Neither party shall be responsible for any failure to fulfil any term or condition of these Terms and Conditions if and to the extent that fulfilment has been delayed or temporarily prevented by an event which is beyond the control and without the fault or negligence of the party affected and which, by the exercise of reasonable diligence, the said party is unable to provide against (“Force Majeure”).

6.2. In the event of Force Majeure, the party that is or may be delayed in performing their obligations under these Terms and Conditions shall notify the other party without delay giving the full particulars thereof and shall use all reasonable endeavours to remedy the situation without delay.

6.3. Following notification of Force Majeure, the parties shall discuss and agree without delay a mutually acceptable course of action to minimise any effects of such occurrence.

6.4. No party is entitled to terminate these Terms and Conditions in such circumstances.

7. Amendments

7.1. We reserve the right to change these Terms and Conditions from time to time. In the event that we do, we will post a copy of the new terms and conditions on the Website 30 days prior to them coming into effect automatically. Your continued use of the Service will be deemed an acceptance of the new terms and conditions.

8. Intellectual Property

8.1. We own or are the licensee of all intellectual property rights in our Website content and such content is protected by international copyright laws and treaties. All such rights are reserved.

9. General

9.1. These Terms and Conditions are governed by English law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, this Website or the provision of our Service.

9.2. This Agreement constitutes the sole and entire agreement between the Parties and supersedes any and all previously agreed contracts between the Parties. No amendment to or waiver of any of the terms and conditions of this Agreement shall be binding upon either Party unless it is reduced to writing and signed by an authorised representative of that Party.

9.3. We own or are the licensee of all intellectual property rights in our Website content and such content is protected by international copyright laws and treaties. All such rights are reserved.

9.4. Failure by us at any time to enforce any one or more of these terms and conditions shall not constitute a waiver of such terms.

9.5. Neither Party shall disclose to any party without the other Party’s prior written consent, any information relating to these terms and conditions.

9.6. The Parties agree that the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.

9.7. If any provision of this Agreement shall be found by any court to be invalid or unenforceable, the invalidity or unenforceability shall not affect the other provisions of this Agreement, which shall remain in full force and effect.

9.8. Unless the context otherwise requires, words importing the singular shall include the plural, and words importing the masculine gender shall include the feminine and neuter genders and vice versa.

9.9. Any enquiry relating to these Terms and Conditions or the Website should be directed to contact@vuenergy.co.uk.